Description

POSITION SUMMARY 

The Ticketing & Retail Sales Associate is a critical public-facing member of OMCA's staff, who works as part of a collaborative, cross-functional team to welcome guests, sell tickets, memberships, and merchandise, and to provide a high standard of guest experience for a wide-range of on campus activities including gallery admission, garden programs, and private event rentals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects OMCA's definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons. 

INSTITUTIONAL RESPONSIBILITIES

Support the Museum's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the futureContribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancementContribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectivesParticipate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagementAll positions will have core functional responsibilities, cross functional team activation and learning and development as a core function of each role.

POSITION DUTIES AND RESPONSIBILITIES

Match OMCA offerings to the interests and needs of our guests to sell admission and program tickets, memberships, and merchandise through multiple electronic point-of-sale systems.Respond to telephone, voicemail, written, and e-mail inquiries for information regarding visits, tours, accessibility, member sales, etc.Greet and welcome visitors; offer helpful directions to a variety of OMCA offerings. Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systemsServe as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museumServe as greeter, event check-in person, ticket-taker, and/or usher at museum-sponsored or private event programs Participate in visitor data collection efforts that will positively impact the Museum's ability to more effectively target its offerings and increase sales. Assist event clients and guests by orienting vendors and guests to appropriate points of entry and paths of arrival.Participate in organizational trainings and meetings as requiredAssist guests in selecting merchandise by using product information and available resources to educate customers, connecting stories about products to the overall mission.Complete sales transactions efficiently and accuratelyRestock merchandise and organize displayed items Process and manage shipments of new product for sale including verifying packing slips/invoices and marking new merchandise (put on price tags)Assist with online store assets including writing copy for product descriptions, gathering and editing vendor or other product photographyPackage orders from the online store to prepare them for shipmentAssist in conducting annual inventoryTidy merchandise; rearrange displays, clean work areasRestock and assemble boxes and other suppliesOpen and/or close ticketing desk and/or store as neededCount money at beginning and end of shift as assigned, ensure accurate registry logsCreate and post program, event, and store signage conforming to OMCA Store style guides

EXPERIENCE

Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect1-2 years of retail, sales, or service industry experience.English language proficiency in both spoken and written formCustomer service practices and principles in a diverse environmentKnowledge of basic math with demonstrated proficiency in handling money/cashiering 

WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment may include:

Museum environment involves both indoor and outdoor working conditionsAbility to travel between OMCA locations, and other travel as required by position responsibilitiesEngage with diverse visitor populations for extended periods of time throughout the campus Ability to work a flexible schedule, including evenings and weekendsAbility to lift up to 25 lbs. Moderate to loud noise from events, machinery, equipment or vehicles

EEO STATEMENT

The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community. In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.

COMPENSATION: $30.88/hr.

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